Q. What is your refund policy?
A. NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on Rawbeautie’s, we will be sure to correct it!
Q. I received my order and my box was damaged what do I do?
A. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap.
Q. My order says it’s being returned back to you..what does that mean/what do I do?
A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or were not home to receive the package.
Q. When do you restock products?
A. It Depends on the item, all updates are posted are sent via email to subscribers. Please subscribe on the home page.
Q. What days do you ship out orders?
A. Monday, Wednesday & Friday’s. DEPENDING ON THE AMOUNT OF ORDERS! JUST BECAUSE I SHIP THESE DAYS, DOES NOT GUARANTEE, YOUR ORDER WILL SHIP THAT DAY.
Q. How can I contact you ?
A. EMAIL or PHONE: firstname.lastname@example.org or (213)244 - 6298
*PLEASE ALLOW 48 hours to ONE WEEK for an email response!*
IF YOU HAVE RECIEVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS! WE SEE THE SAME TRACKING INFORMATION AS CUSTOMERS AND ONLY THEY CAN FURTHER ASSIST YOU!
Q. Who do you ship with?
A. The Post Office, USPS or UPS for bulky orders.
Q. Why is the shipping cost high?
A. Rates are either a flat rate or based on the weight depending on amount/bulk of order.
Q. How long is shipping?
A. Please allow up 7-10 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered. ORDERS ARE NOT SHIPPED OUT ON WEEKENDS OR HOLIDAYS!
Q. Do you ship outside of the US?
A. Yes I ship everywhere!
Q. Where are you located?
A. Grapevine Texas
Q. Do you do meet ups/ pickups?
A. Yes, local only within 20 miles.
Q. Are you looking for promoters or brand ambassador?